Cohere

With Cohere, customer service teams can streamline their ticket resolution process while minimizing costs. The tool's AI capabilities go beyond keyword recognition to truly understand language and offer solutions instead of just simple answers. Cohere also offers analytics to identify potential issues and content gaps, as well as extract valuable knowledge from past conversations. The platform can even take action on behalf of customers. Implementing Cohere typically leads to a self-serve rate of 60%, go-live time of only 3 days, and a 5x ROI outcome.